30-Day Return Policy
You may return new, unused, and resalable items for a refund within 30 days from the date of delivery and must be received by Sky-Watcher USA within 15 days of RMA issuance. If the product is not returned in like-new condition Sky-Watcher USA reserves the right to charge a 15% restocking fee.
You can obtain an RMA number through our online Returns Form or by contacting our Customer Service team. Ensure that the item is in its original product packaging, your RMA number is visible on the outside of the shipping box, and ship it back to us via your preferred shipping method.
You are responsible for return shipping costs; we recommend purchasing tracking or delivery confirmation to ensure your return reaches us.
We will credit you for the total purchase price upon our receipt of your return. Products returned under this policy are eligible for a refund to the original method of payment.
Defective Product Returns
If you find your item is defective upon receipt, you have 30 days from the date of delivery to request a return.
You can obtain a prepaid shipping label through our Returns Form or by contacting our Customer Service team. If Sky-Watcher USA determines that the returned item is not defective, the cost of the prepaid shipping label will be deducted from the refund.
Important: Defective returns shipped to Sky-Watcher USA, without a prepaid label supplied by Sky-Watcher USA, will not receive a refund for the return shipping costs.
All returns must be sent to the following address.
Sky-Watcher USA
2835 Columbia St
Torrance, CA 90503