This two-year limited warranty is valid to U.S.A. and Canadian customers who have purchased this product from an authorized Sky-Watcher North America dealer in the U.S.A. and Canada.
A. Sky-Watcher North America warrants your telescope to be free from defects in materials and workmanship for two years. Sky-Watcher North America will repair or replace such product or part thereof which, upon inspection by Sky-Watcher North America, is found to be defective in materials or workmanship. As a condition to the obligation of Sky-Watcher North America to repair or replace such product, the product must be returned to Sky-Watcher North America together with proof-of-purchase satisfactory to Sky-Watcher North America.
B. The Proper Return Authorization Number must be obtained from Sky-Watcher North America in advance of return. Call Sky-Watcher North America at (310) 803-5953 to receive the number to be displayed on the outside of your shipping container.
All returns must be accompanied by a written statement setting forth the name, address, and daytime telephone number of the owner, together with a brief description of any claimed defects. Parts or product for which replacement is made shall become the property of Sky-Watcher North America.The customer shall be responsible for all costs of transportation and insurance, both to and from the factory of Sky-Watcher North America, and shall be required to prepay such costs.
Sky-Watcher North America shall use reasonable efforts to repair or replace any telescope covered by this warranty within thirty days of receipt. In the event repair or replacement shall require more than thirty days, Sky-Watcher North America shall notify the customer accordingly. Sky-Watcher North America reserves the right to replace any product which has been discontinued from its product line with a new product of comparable value and function.
This warranty shall be void and of no force of effect in the event a covered product has been modified in design or function, or subjected to abuse, misuse, mishandling or unauthorized repair. Further, product malfunction or deterioration due to normal wear is not covered by this warranty.
SKY-WATCHER NORTH AMERICA DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, WHETHER OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR USE, EXCEPT AS EXPRESSLY SET FORTH HEREIN. THE SOLE OBLIGATION OF SKY-WATCHER NORTH AMERICA UNDER THIS LIMITED WARRANTY SHALL BE TO REPAIR OR REPLACE THE COVERED PRODUCT, IN ACCORDANCE WITH THE TERMS SET FORTH HEREIN. SKY-WATCHER NORTH AMERICA EXPRESSLY DISCLAIMS ANY LOST PROFITS, GENERAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHICH MAY RESULT FROM BREACH OF ANY WARRANTY, OR ARISING OUT OF THE USE OR INABILITY TO USE ANY SKY-WATCHER NORTH AMERICA PRODUCT. ANY WARRANTIES WHICH ARE IMPLIED AND WHICH CANNOT BE DISCLAIMED SHALL BE LIMITED IN DURATION TO A TERM OF TWO YEARS FROM THE DATE OF ORIGINAL RETAIL PURCHASE.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitation on how long an implied warranty lasts, so the above limitations and exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Sky-Watcher North America reserves the right to modify or discontinue, without prior notice to you, any model or style telescope.
If warranty problems arise, or if you need assistance in using your telescope contact:
Sky-Watcher North America
Customer Service Department
475 Alaska Avenue
Torrance, CA 90503
Tel. (310) 803-5953
Toll-free (855-327-1587
Monday-Friday 8AM-4PM PST